Category Archives: Checklists


Checklist compliance confidence using QR codes.

One feature that sets Its Ticked apart from other Health & Safety and Hygiene checklist applications is the ability to lock questions with a QR code. Locking questions with a QR code means the member of staff completing the checklist, has to be in the correct place to scan the QR code to ‘unlock’ the question before being able to answer it. The ensures that your business checklists cannot be pencil whipped and consequently, gives compliance reassurance to business owners and management, with minimal staff supervision.

Some of our current members have found ingenious ways to use the QR code questions lock feature; we were so impressed, that we just had to share them with you.

Hand Sanitiser- In this current climate, companies have had regularly sanitise frequent touch points as well as to introduce additional hand washing facilities or provide hand sanitiser for customer use. This in turn, has created an additional hygiene checklist which includes a question such as “Is the hand sanitiser full?”

One of our Its Ticked members, who are a coffee shop, have locked this question with a QR code and placed the QR code on the underside of the hand sanitiser dispenser. This means that their employee completing the checklist cannot answer the question without scanning the bottom of the dispenser first.

Hand Wash- a Family Entertainment Centre shared with us that they use the QR lock feature by printing the QR code onto small stickers and placing them inside the soap dispensers in their customer toilets. On their hourly toilet checklist, the employee completing the checklist must open the dispenser to scan the code before being able to proceed with the checklist, thus ensuring that they have checked that there is sufficient soap remaining in the dispenser.

Shelving Unit- Another Family Entertainment Centre have used the QR lock to ensure stock rotation on one of their kitchen checklists. They have placed the QR code at the very back of the dry store shelving unit, meaning staff must remove all of the current stock to scan the QR code, before placing the new stock to the back of the shelves. They state that this has helped them ensure stock rotation is being done correctly and they have saved £££ in stock wastage.

Behind Fridge- An Its Ticked member, who are a restaurant, have implemented the QR lock on their weekly kitchen cleaning checklist. Which is a weekly deep clean that they do in addition to their daily cleaning checklists. On their weekly checklist they have the questions “Clean behind fridge 1”, “Clean behind fridge 2” etc…

Each of these questions are locked with a QR code, unique to that question. The printed QR codes have been laminated and placed behind each of the fridges. This has ensured that each of the fridges has been wheeled out each week and cleaned behind, keeping the fridges in top working order and ensuring pest control.

Door Hinges – A Hotel that uses Its Ticked to complete their checklists, told us that they have placed small QR codes on the inside edge of their guestroom doors by the hinges. Each of their guest rooms has a house-keeping checklist associated with it which is locked by the QR code. This has helped the hotel to keep track of their house-keeping checklists as well as giving them an insight into how long each guestroom takes to clean thoroughly by having both the first and last question locked with the same QR code.

Security Patrol- A warehouse and Distribution Centre are using the QR lock on their Its Ticked account to ensure their night-time security are properly conducting their patrols. They have placed several QR codes in various locations around the warehouse which are all linked to corresponding questions on their patrol checklist. They have told us that the digitalised checklists have greatly improved their security as each question is automatically time and date stamped and the QR codes give them confidence that the patrols are taking place correctly.

There is massive potential for improving your business checklists with the use of QR code locked questions.

We hope that this article has helped to inspire your creativity in where you can use a QR code to help improve your checklists.

If you would like to share an innovative way you use QR code locked questions, contact us at [email protected] or drop us a DM on our Facebook or Instagram page. 

Theme park checklist

How can ItsTicked help your theme park following COVID-19?

Following the COVID-19 outbreak and subsequent lockdown, the world is currently preparing to reopen and adjust to the ‘new normal’. The World Health Organisation and government advice is to remain vigilant with increased hygiene and social distancing when in public. The next phase of reopening businesses is due to take place starting on Saturday 4th July 2020. Businesses around the world are revising processes and introducing new checklists to ensure the safety of their employees and customers in their reopening.

We have put together a list of ideas and tips on how can help you run your theme park post COVID-19.

  1. Help monitor hand sanitiser stations: As part of the increased hand hygiene recommendations, it has been advised to either increase the amount of hand washing facilities or make hand sanitiser available to customers within your business. This adjustment will obviously create additional procedure checklists that need completing periodically throughout the day. Within a business on a grand scale, such as a theme park, ItsTicked can be invaluable by helping monitor and facilitate the refilling of your hand sanitiser stations. has a free hand sanitiser template checklist. Using this template, you can not only remind staff that hand sanitiser stations need to be refilled by setting a schedule and push notification alert for the checklist, but you can also monitor and audit the stations, which in turn will help you modify the checklist schedule to suit your business needs.

The checklist template asks employees to refill the sanitiser to 100%, but it also asks them to give an estimate percentage on how full the sanitiser was when they went to refill it.

By completing this checklist periodically throughout the day, you will be able to gather statistics in the reporting section of the back office, which will show you which are the most frequently used stations, and help you gage how often stations should be refilled. For example, you may initially schedule the sanitiser checklist hourly and your sanitiser station at the entrance may only be 25% full but all others are 75% full. You can increase employee productivity by only having the entrance sanitiser station alone on one checklist scheduled hourly, but all of the others every two or three hours.

  • Lock Questions: Its Ticked gives you the ability to lock checklist questions with a QR code. These QR codes are unique to each question and can be downloaded from the back office, printed and strategically placed. For example, if you placed a QR code on the inside of the hand sanitiser dispenser, your employees would have to open the dispenser to scan the code before they were able to complete the checklist. This gives you piece of mind that employees are properly checking and giving accurate answers.
  • Improve efficiency: The Its Ticked app can be set to capture the GPS location of where questions are answered. This is particularly advantageous in a large venue such as a theme park.

GPS data in reports can help you to plan the most logical order of questions within a checklist, to make the most efficient use of your employee’s time.

  • Creating a culture of accountability within your business couldn’t be easier. Its Ticked allows you to group certain types of employees together, Checklists are then allocated to groups so that each employee in that group knows they are responsible for those checklists.

The checklist scheduler is fully customisable and allows you to schedule checklists as frequently as required, at given times, on specified days.

A scheduled checklist notification will pop up on your mobile devices as a push notification, notifying the user that it’s time to complete that checklist. If required, you can set alerts that will either email or SMS a specified member of management to alert them if a scheduled checklist isn’t completed within an acceptable timeframe.

This is an extremely useful management tool as due to social distance regulations, businesses are reopening and running on fewer staff than previously. Using the app to monitor tasks means managers can do their job effectively whilst socially distancing.

Reports are created in real time, meaning as soon as a question is answered and submitted via the app; the checklist, completed answers and a percentage complete score will be visible to management in the back office.

  • Give your customers piece of mind.  We all have heightened hygiene awareness at the moment. The back-office portal of Its Ticked has a dashboard screen that shows key information and statistics for checklists due each day. Within our reports section we have added a feature to allow reports to be exported as images. Images of the dashboard and reports can be shared with customers if you choose, to give them piece of mind that you are doing all you can to ensure their safety within your venue. These can be shared either on your website or social media for customers to see before visiting venue or displayed around the park for current customers if you wish.

For example, it can show them that you have increased hygiene within your venue and have completed 100% of the checklists you were due to complete by that time.

Being a hospitality operator ourselves, Its ticked is fully aware of the impact the pandemic has had on businesses and are therefore are offering full access, not only to the COVID checklists, but our entire system and mobile app, completely free for the time you are preparing to reopen and the first 3 months from the date you reopen.

Visit our website for further information where you can easily set up the app for your business using our simple setup wizard.

Digital checklists helping businesses reopen

How can our Digital Checklist and Audit App help you re-open your hospitality business following the COVID-19 pandemic?

We are all treading unchartered territory at the moment. Following the government instructed closure of all non-essential businesses in March 2020, we are now entering a position where some businesses such as non-essential retail can begin to reopen within a fortnight, with the hospitality industry set to begin opening from July 2020. However, reopening is only permitted if you can ensure a safe environment for your employees and customers. Businesses must make themselves ‘COVID secure’

Full details of what ‘COVID secure’ entails are yet to be released by the government; however early reports have said they are expected to include the following guidance:

  • Additional hygiene procedures are to be implemented within the business.
  • Physical screens to be erected at places such as till points where social distancing measures of 2 metres is not possible.
  • Personal protective equipment should be provided for staff where social distancing measures of 2 metres is not possible.
  • Staff uniforms should be laundered onsite and not at home.
  • Arrival and departure times of employees should be staggered.
  • One-way flow routes should be marked throughout the building with 2 metre markings to aide social distancing.
  • Increased handwashing facilities should be provided, or hand sanitiser if this is not possible.
  • Contactless payment methods are used wherever possible.
  • Occupancy numbers are to be limited to allow for social distancing regulations.

In order to comply with the government regulations, it is necessary for us to all change our approach to our operating procedures and enhanced hygiene and social distancing within the workplace. Now is the perfect time to introduce a digital checklist and audit app such as

Its Ticked have several template checklists that include reopening checklists and workplace inspection checklists along with additional hygiene checklists.

It also has a free, customisable signage generator which allows you to download, customise and print any COVID signage your business might require for compliance – completely free.

Its Ticked can assist you in reopening and operating your business in a way that is fully compliant and allowing your customers to feel safe and reassured by providing the following services:

  • Assisting with your re-opening plan and ensuring important inspections / compliance tasks aren’t missed using, either your own or our free checklist templates.
  • Ensuring cleaning and hygiene tasks are being completed when necessary through the use of push notifications, SMS or email alerts.
  • Preventing tasks from being overlooked by detailing a step by step breakdown of checks & audits with instructions on how to carry out each task for your team to follow.
  • Making sure employees are fit for work and not showing symptoms prior to their shift through the use of our confidential employee health checklist available to all your employees.
  • Providing employees with appropriate training (such as hygiene / hand washing / wearing PPE) and recording and logging when they have received the training
  • Providing full audit and reporting trail with photographic evidence of cleaning / tasks completed; giving piece of mind that your team members are carrying out all safety & hygiene tasks & audits correctly.
  • Reassuring your customers that you are being proactive and doing everything in the fight against the spread of COVID-19 by offering the option for you to export and publish completed reports on your social media.
  • Alerting Managers and Owners of tasks that are not completed via email or SMS after a set time.
  • Ensuring items such as soap dispensers are properly checked and filled when required. (We recommend placing QR codes inside soap dispensers which need to be scanned via the app to give peace of mind that it is done and not simply pencil whipped like on paper-based checklists).
  • Reminds your team to complete hygiene tasks at set intervals (even basic tasks such as frequently washing their hands).

Its Ticked understand that businesses have taken a hit financially during the pandemic, and therefore are offering access, not only to the COVID checklists, but our whole system and mobile app, completely free for 3 months.

Visit our website for further information or to set up the app using the wizard quick tool by clicking here.

Cleaning Checklist

How do you stop your cleaning checklists being pencil whipped?

Opening, closing and cleaning checklists have always been key to setting your hospitality business up for success. However, in light of the current COVID-19 pandemic, it is safe to assume that customers will have a heightened hygiene awareness when visiting your business once lockdown is lifted and businesses begin to reopen. So how can we ensure our hygiene checklists are not being pencil whipped?

A survey of 2000 consumers conducted, prior to the pandemic, by P&G Professional showed that 85% of those surveyed rate cleanliness of equal importance to food quality when dining out. 22% of consumers said they would leave immediately if they encountered a negative hygiene experience and 66% said they would not return if they thought the toilets were unhygienic.

Reviews and word of mouth have considerable influence on the success of a business. Out of the 2000 surveyed; 30% of consumers said they would leave a negative review on the internet or social media due to poor cleanliness whilst a staggering 85% of consumers said they would be likely to tell their family and friends about their poor hygiene experience. If you take into account that 56% of consumers choose where to eat based on friends’ recommendations, poor hygiene can have a massive detrimental effect on the success of your business.

Most of us already understand the importance of hygiene checklists in achieving high standards and know they should be used, not only when opening and closing your business, but also periodically throughout the day, however many businesses struggle to achieve full accountability for these checklists. Creating a culture of accountability within your business is the first stepping-stone to success. So how can you achieve accountability?

1. Ditch the paper.

The greatest weakness of the paper checklist is that there is no accountability and can easily be falsified. Tasks that have not been completed to a high standard or completed at all can be checked off as completed. Without micro managing, this can leave managers unsure of the checklists accuracy, compliance and most importantly whether your team are doing what they should be.

Additionally, once checklists are filed away, their value decreases further because it becomes more difficult to recall the accuracy of what is written on them.

In order to stop your hygiene checklists being pencil whipped… remove the pencil and take your checklists digital using

2. The benefits of digital checklists

With paper checklists, employees can claim that they were completed by any member of staff on a certain time or date however with our digital checklist, each member of staff has their own log in and each checklist is date and time stamped at the time of completion; ItsTicked ensures accountability amongst your employees and acts as a digital version of your General Manager.

Furthermore, using our digital checklist app allows you to request photographic evidence of the work completed. Do you want to ensure the toilets are clean and toilet roll replenished? Then just add a photo task to the toilet checklist. The photos are stored in your reporting section within the time stamped checklist for future reference.

Another benefit of using our app is the QR lock within questions. Questions can be locked using a QR code meaning employees cannot answer the checklist question without first scanning the QR code. This lock can be used on the inside of hand soap dispensers to ensure employees are opening the dispensers and replenishing hand soap. A further example of where it can be used is behind fridges on kitchen checklists to ensure they are being pulled out and cleaned behind, the possibilities are endless.

3. Be consistent.

Once you are equipped with the right tools, consistency is important. Out checklist app allows you to set schedules for your checklists that will send reminders to your device that a checklist is due to be completed. This will help to create a culture of accountability amongst your employees and remind them of the tasks that need to be completed.

Schedules are completely flexible so not only can you set them once per day for the likes of your opening and closing checklists, but you can also set them hourly for use with your toilet cleaning checklists.

Moreover, ItsTicked also has a feature that enables you to send an alert to management via SMS or email to notify them if a checklist has not been completed within the set timeframe. This will help to ensure all your employees are completing the correct tasks in a timely manner and give your management the tools to manage effectively.

Improving the execution of your hygiene checklists will not only improve customer satisfaction but will also ensure that they are returning and also recommending your venue to others. You will begin to see the benefits of a digital checklist app in your annual revenue. Ready to make the switch? has membership levels to suit all businesses, large and small. There is no set-up fee and you can easily get started on completing your first checklist by using the set-up wizard upon signing up. Now is the perfect time to implement a system ready for your grand reopening. . Start your free trial today.

Covid19 secure restaurant to Takeaway

Evolving your Restaurant business during COVID-19

At this very uncertain time during the coronavirus outbreak, many restaurants have been forced to make the decisions whether to close completely or transform themselves into a to-go or delivery service.

If you are taking the step to convert into a to-go or delivery service, we have put together 15 points that you may need to consider whilst making the transition.

  1. Analyse your cash flow. Careful consideration needs to be made as to whether it is worth converting to a to-go or delivery service. If you have never offered these services before, your revenue may go down to around 5-10% of your usual on-site sales. 
  2. Communicate with your employees. If you decide to remain open, your employees must be made aware of their rights and responsibilities. Local governments have released guidance on employee rights and responsibilities. It would be advisable to have these printed and available for view in your staff area.
  3. Adjust labour. Review your requirements and run on skeleton crew. If you have employees that are no longer required due to the COVID-19 outbreak, take advantage of the government retention scheme.
  4. Research a delivery team. There are many services around that offer a delivery service for a fee. Research which companies operate in your area, and which would be most suitable for you. Some companies, such as uber eats, are waving delivery fees for independent restaurants during the corona virus outbreak.
  5. Consider how you are receiving payments. During this time, it is best to take payments as contactless as possible. Is it worth considering implementing a no-cash policy at your venue? Bearing in mind the limit imposed on contactless credit card payments. If you are using an online ordering and delivery company, they may handle online payments for you.
  6. Alcohol to-go. Do you already have a licence to sell alcohol? It is worth reviewing the terms of your licence to see if you are able to sell alcohol with your takeaway orders? This could boost your revenue. If you do not have a licence, consider whether it would be worthwhile offering an ‘everything but alcohol’ cocktail service with food orders. You can supply a premixed cocktail without alcohol to customers for them to add their own alcohol in at home.
  7. Review your menu. Is it worth downsizing what you offer as a takeaway service? With only skeleton staff working, you need to ensure the kitchen is not over stretched and you are able to meet the demand for orders to maintain customer satisfaction. Review what your most popular dishes are and consider only offering them at this time.
  8. Review your opening times. If you are a restaurant usually open all day, it may not be financially beneficial to keep these opening hours the same. Consider only opening of an evening when customers will be most likely to order.
  9. Adjust your ordering accordingly. If you do decide to downsize your menu and opening times; take stock of what is in your inventory and adjust your orders so that you are only ordering what you require. Try not to stockpile certain items and keep to your regular order schedule. A national quarantine has not yet been implemented; however, it is still a possibility and you don’t want to have surplus stock if this becomes the case.
  10. Over-communicate handwashing. Set strict protocols amongst your employees and over communicate the importance of compliance with them. Provide employees with suitable PPE whilst working. If you are still taking cash, provide hand sanitiser at till points for use after handling cash.
  11. Set up an additional hygiene checklist. It is important that frequently touched surfaces are shown additional sanitation during this pandemic. Websites such as will provide you with free checklists and resources to implement addition hygiene within your venue.
  12. Check for symptoms. Make it a requirement that any employees with even mild symptoms do not come into work and stay home for 14 days. Likewise, if you are offering a to-go collection service, do not allow customers displaying symptoms to enter your premises. Display posters on your door asking customers not to enter if they are unwell.
  13. Adhere to confidentiality. If one of your employees does become unwell with COVID-19, do not disclose their name. You should however, disclose to your other employees that they may have been exposed to coronavirus.
  14. Market yourself. Let your customers know that you are still open for business as a to-go or delivery service. Consider offers for customers to boost sales and maintain a presence on social media.
  15. Observe social distancing. If you are offering a to-go collection service, ensure your customers are complying with social distancing regulations by providing floor markings in the collection area 2 metres apart. This can be done quickly and cheaply by using tape on the floor. Provide hand sanitiser on your collection counter for customer use.
Businesses fighting virus with hygiene checklists

Future planning during COVID-19 for closed hospitality businesses.

We are currently in a very uncertain time; the hospitality industry is facing the greatest challenge of many of our lifetimes. Upon government advice, ‘non-essential’ businesses have been asked to close, leaving many Bar, Restaurant and Entertainment Venue owners and their employees worried about their businesses, employment, bills, essential supplies and their future.

We have put together a list of 15 ideas that can help you survive during the next few months and keep you on track for your GRAND REOPENING.            

  1. Step back and gain perspective. Its very easy in uncertain times to feel overwhelmed. Emotions are running high and people are feeling stressed. The best thing you can do is to try to step back from the situation and assess what you can change right now and what you have no control over. Try to let go of the things that you have no control over and instead, focus all your time and energy into what you can do. How can you use this ‘downtime’ to positively influence you and the future of your business?
  2. Limit the airtime you give the media. Spending too much time following every media story surrounding the coronavirus outbreak can have a negative effect on your wellbeing by consuming too much negativity. Instead, set yourself a daily time limit, and try to obtain your information directly from factual sources such as the World Health Organisation, the Centre for Disease Control and Prevention and the NHS.
  3. Remain social. In the hospitality industry, we are social creatures. To help prevent the spread of coronavirus, we have all been asked to self-isolate at home, however in the world of technology these days, self-isolation doesn’t have to be lonely. Find new and creative ways to communicate with your family, friends and colleagues to keep everyone’s spirits high… create a new group chat to keep everyone included and involved or hold a quiz night via a multi person video messaging service. The only limit is your imagination.
  4. Use your time productively. It’s very easy when at home to sit for hours in front of the television. Whilst downtime is enjoyable and important, its also important to keep a sense of routine. Write yourself a list of goals that you would like to achieve whilst self-isolating. Rank the goals in order of what is most important to you. Next to each of the goals, formulate a plan on how you can achieve it. Refer back to your plan when you feel yourself procrastinating.
  5. Grow as a person. How many of us have personal goals that we have never really taken seriously? For instance, learning a new language or skill? Many of us have dreams that we never find the time in ‘real life’ to achieve. However we have now all been given the gift of time, so use it wisely and learn a new skill, read a book, start a blog; do whatever you would like to so you don’t look back once this is over and wish you hadn’t wasted the time you had.
  6. Take advantage of Government help. You have worked hard to build your business up from the ground. Nobody could envisage the coronavirus outbreak, but it doesn’t need to be the end of your hard work. Take advantage of the Government scheme to pay 80% of your employees’ wages whilst your business is closed. This gives your employees the security of knowing they have some money to pay their bills and live, but also gives you the security that when you’re ready to open your doors once again, you will have all your loyal staff by your side.
  7. Reduce your outgoings as much as possible. Contact your landlord about a ‘rent holiday’. Contact all your service providers to place your subscriptions on hold i.e. till payment systems, online booking systems, credit card device subscription, payroll. Anything that you are subscribed to, ask for your services to be suspended during closure.
  8. Sort your finances. If required, look into obtaining a bank or Small Business Association Loan. They have set up help dedicated to the COVID-19 breakout.
  9. Clean and revive. When able, use this time to perform a deep clean of your venue ready for reopening. If funds allow, now is the perfect time to repair or renovate areas of your venue so that it has a complete fresh start.
  10. Revive your social media. Go through all of your content and correct any inaccuracies. Update your opening times anywhere that you appear. Add your website and phone number to google.
  11. Remain active on social media. This doesn’t have to be marketing based, just touch base with your fan base from time to time, reassure them that you plan to open as soon as you can. Promote any future plans of events with dates to be confirmed. Let them know you are performing a deep clean. Tease them with the knowledge that you’re undergoing a small face lift to excite people to come back once reopened. Consider selling gift vouchers with a long expiry date on so that people are able to help financially support you right now and will be able to use the vouchers once you reopen.
  12. Up your marketing skills. Learn how to create better Facebook and Instagram ads. Begin creating unique content and save it ready to post once you reopen.
  13. Review your technology. What are you doing within your business that can be done more efficiently? Are you still using paper for health & safety and cleaning checklists? Consider signing up to the ItsTicked checklist app and spend this downtime setting up ready to hit the ground running when you reopen. Are you staff still taking orders on paper? Research a POS system. Are your staff rotas pinned to a wall? How can this be more efficiently?
  14. Touch base with your employees. Keep them up to date with new plans you have for the business once open, draw from their experience and welcome ideas from them, it pays for your employees to feel part of the business and for everybody to be on the same page.
  15. Learn. What have you learnt from COVID-19? What can you do to help your future self if anything similar happens again?

Above all, remain positive. This will pass, we all just need to pull together and ride it out.